Reply by Filesfetcher

Dear Mohammad,

We are sorry to cause any inconveniece, but we have not been able to locate the account in our system corresponding with your user data. Please allow me to ask: have you already tried to contact our support? We are available 24/7 through a variety of channels - you can use a chat window on our website, call us, or use a contact form.

We are only charging the credit card, If our customer have a valid account, registered with us, and the free trial period had past.

Our support team will be glad to help you resolve the issue, but we first need to ask you for some more data necessary to find your account.

We are looking forward to hear from you.

Kind Regards,
Filesfetcher Support Team
Author's
0 comments

I never made a transaction at filesfetcher but my Visa card is being used without my permission.I am the only cardholder and this happened to me twice.

I hope to resolve this issue asap.Thanks.

Reason of review: Problems with payment.

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